Shipping policy

At LaceLife, we prioritize the freshness, safety, and timely delivery of our premium New Zealand seafood. To ensure you receive your ocean-fresh products in perfect condition, we have formulated clear and professional shipping and delivery policies for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. As fresh seafood requires careful handling and strict freshness control, our team will carefully sort, inspect, package, and prepare your items professionally to shorten waiting time and ensure fast dispatch.
2. International Shipping & Delivery Time
We provide reliable international shipping services worldwide. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Real-Time & Transparent Shipping Fees
No hidden charges! All shipping costs are calculated in real time based on your order’s total weight, volume, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment, allowing you to shop with full transparency.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend customers check the local import regulations and tax policies of your country/region before placing an order to avoid unexpected extra costs.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, fresh seafood has strict requirements for transportation. We adopt food-grade insulated, shockproof, and fresh-keeping packaging with professional ice pack and insulation materials to lock in freshness and prevent damage, leakage, or deterioration during long-distance transit.
For high-value orders, we provide optional shipping insurance at checkout to fully protect your purchase and bring you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and items upon delivery. If you find package damage, leakage, deformation, or abnormal product conditions, please take clear photos, refuse signing for the package, and contact our support team immediately.
If you find any product quality problems after signing for the order, please submit a feedback request with relevant photos or videos to our customer service within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including refunds, replacements, or other after-sales services.
7. Professional Customer Support
If you have any questions about order processing, shipping progress, customs clearance, delivery delays, or after-sales issues, our professional customer support team is always ready to help you. We will reply and resolve your problems as soon as possible.
LaceLife Team
We keep optimizing our logistics and packaging standards to deliver the freshest New Zealand seafood to every customer around the world.